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Philosophy's Customer Service
1 Feb 2006 16:42:10 -0800 alt.fashion
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sheellah...
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The problem is there really isn't any. For a company to present
themselves as one who really cares about it's customers, let me tell you, they really don't. I've used Amazing Grace for over 3 years, and had bought an extra bottle that I put away for several months. It was stored in the box, in a cool place and when I went to open it it had changed. It just didn't smell the same way. I called Philosophy, and they basically said tough luck. I was told I had 2 months to decide if I liked a product and and whether it was defective of not. I explained I was a loyal user and loved the product, and that a quality fragrance should go bad in that time. It should at least be good for a year or two. I had just wanted to exchange it for a good bottle. The rep went and spoke to her supervisor, and then came back to tell me the same thing. I'm incredulous that a company would treat a loyal user this way, and even when they see how upset I was. This was even after I told them I've used this product for 3 years. I was to again told too bad. I even said I was posting this online and they didn't care. I've never encountered such callousness before. If you call any major cosmetic company they will bend over backwards to make the sure things are made right for their customer, especially one that ihas been loyal to their products. I had also called them before about the use of parabens in their Complete Me foundation and they never bothered a returning my call. Philosophy's REAL philosophy is that we have your money and too bad if our product didn't perform. What phoniness when they present themselves as a company that cares! Smokey...
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