Refrigerator (and customer) from hell

As a few of you on the board know, I do some appliance repair. Last
September, I fixed a refrigerator about an hour drive from me.

Last week at 5:30 I got a page from the same fellow, it had warmed up
again. He's got three kids and a wife, and he's in a hurry to get it
fixed. I'm trying my best to get to a church meeting, and they don't
let people in late. So, I'm talking on the cell phone while I'm
driving to the temple, and hurrying up the walkway and steps.

He wants to know what's the problem. Against my judgement, I diagnosed
the fridge over the phone. The next day, Friday, he called. I got the
price of the part. He wasn't sure if it was in warranty, so he'd call
me back. He did, I was out to lunch with a friend, and had left the
card home with the model number and part number. I called the parts
house, and they had already thrown away the slip with the part number.
So, I called him back and got the model number, again. Called the
parts house again, and and ordered a part. Not in stock. they can
ship it across the state. Be at my place UPS on Monday or I can pick
it up at the parts house on Tuesday. Ship it.

Monday I'm out, and I go install the part. Turns out to be the wrong
one. I'll admit that was my screw up. I shoulda done the diagnostic.
Figure out what was the bad part. My bad. So, I called him back. We
compromised on I wrote him a store credit for a pile of money, and I'm
now losing serious money on the job. And he's got me for the next
couple jobs.

Saturday at 8:30 PM, and I'm home about to go to bed for church
tomrorrow. So, his wife calls. The water line behind the ice maker has
been leaking since Tuesday, and they have company and family coming
tomorrow for thier daughter's confirmation. She wants it fixed.

I load what I can in the truck, and head for the hardware store. Shuck
out bucks to buy a water hook up kit, and get back to the road. Pager
goes off, and so I call. She's on the phone again. Said her husband is
at the (other) hardware store, and he says they will take care of it,
and cancell. By this time I'm about 45 minutes of my evening tied up
on the job, and I'm about 20 miles from home. She closes the
conversation with "I hope on the next refrigerator you repair, you are
more careful, this has been a big inconvenience for us". Right, lady,
you're the one calling me Saturday at 8:30 and you complain about
inconvenience?

I guess there are customers from Hell, and then there are customers
from SuperHell.