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Ancestry.com Cancellation Issues



Sat, 29 Apr 2006 05:00:31 GMT soc.genealogy.computing
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jklpods...
Ancestry.com is building a history of cancellation issues. Here are links
to 5 of them:

Jim Elbrecht...
I tried both Genealogy.com and ancestry.com for 2 weeks ending last
week. I have tried them both before- and this last run was mostly
just curiosity to see where they were with search engines and data.
I really don't haven't done much genealogy in the past few years.

I called genealogy.com to cancel 1st. When the girl answered
'ancestry.com, may help you', I chuckled, but told her I needed to
cancel genealogy.com.

I was expecting a bit of a sales job, but she didn't even ask why I
was canceling. Then she said 'I see you also have a trial with our
sister-company, ancestry.com. Can I help you with that subscription?"
She never even tried to sell me more of that when I told her I wanted
to cancel. She *did* ask me to compare the 2 and say which I liked
better and why. [personally I liked the interface & search engine on
genealogy.com better-- but there really doesn't seem to be much
difference these days]

My credit card was never charged for either service . . . ever.
Maybe I'm just lucky. Maybe I follow directions better than the
average bear--- But I've tried ancestry several times over the past
decade & genealogy.com a couple times-- and I've never had a problem
canceling.
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