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warning against subscribing to NewspaperARCHIVE.com
Fri, 27 Oct 2006 22:55:56 +0200 soc.genealogy.misc
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Stuart LeVine...
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This is the strongest possible warning against subscribing to
NewspaperARCHIVE.com 1. The selection of papers is very limited, and worse, the selection of years is terrible. Some papers have only 1 or 2 years. You won't realize this as you have to really search around. All you will experience is that your search will come back empty. 2. The customer service is the worst I have ever experienced from a web site. Seven times I contacted them with a problem. Twice they responded asking me to explain the problem (which was explained in my email). Four times they never responded. Once they responded that the problem was a feature (A search for the name Tames give a result James, Prival gives Private and Polivy gives Policy). They never answer their phone. They take you number and don't return your calls. 3. Here is an example of what most of the returns from a search look like: ltiiill, nlnst be written in a style and pertain, to PRIVUL'efuritters will only d nuirtyr muat-ho nhuied with thn piuun and nni-um- PRIVUL.i Hiu-n-tary IIANNA- Two tilitinc'fiiriibhfil; VljIMrrii; PRIVUL- ms Jtujf ?15, Velvrt 4. Attempts to request a refund were ignored. Totally. 5. Cancellation requires you to fill in 2 forms online, explaining your reasons. Then you have to print out another form, fill in THE EXACT SAME INFORMATION you filled in online and fax it to them. They warn you that even though you filled out the online forms, if you fail to send in the fax they will keep charging you. Save the aggravation and avoid this site. katy...
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