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Unbelievable VW service.
Tue, 21 Feb 2006 17:31:19 -0000 uk.people.silversurfers
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My 84 year old friend has an *R* registration VW Polo. He's just 'phoned me
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to say the car wouldn't start yesterday morning - seemed to be a duff battery - well it is the original one so about 8 years old and he only ever does short journeys. Anyhow he put the battery on charge overnight. By morning it was charging at around 1 Amp, so there should have been a charge of at least 18 Amperehours in the battery by then. Anyhow the engine still wouldn't turn over so he rang the main dealer - about 1½ miles away. They said they couldn't come out but gave him the mobile number of a breakdown guy they use, to get the car down to them. He arrived very quickly and started the car immediately with his portable battery and jump leads. Cost - £53. He advised my friend that the cheapest thing for him to do would be to drive the car to the nearest Halfords and get a battery there. At 84, my friend was very concerned that he may become stranded, so the breakdown guy took the car on the back of his lorry to the main dealer's at no extra charge. After a couple of 'phone calls this afternoon, no one had been able to look at the car and they were saying it probably wouldn't be ready until sometime next week. Remember they know this customer, his age and the fact he is very reliant on his car. Also he bought the car new from them and has had them service and MOT it ever since. Later this afternoon a neighbour phoned the dealer again and said a few words - it transpires the main dealer hasn't got a battery in stock that will fit the Polo. He (the neighbour) offered to get a battery from Halfords and take it to the car and fit it himself - they said they couldn't allow that. If that's the way they deal with all their customers I'm very surprised that there are any VWs sold in Sheffield these days. Chris S...
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