Scan?

I've just been trying to install BT Broadband, on a friend's PC for him. So
far into the installation, it came up with; please install Scan from a CD of
other source. What is Scan? As there was only one installation disk to the
BT package. I had to leave him, as it was home time for me. He said he might
phone BT. But it's left me scratching my head. Until I see him again.

Jeff Gaines...

Is it a USB modem that needs drivers? If not you may not need the CD, I
remember my daughter had problems installing BT broadband, she spent
some time on to the help desk but it worked in the end.
Hope she doesn't have to do it again, she's lost the CD, her user name
and password!

uker...

What's a modem driver got to do with an external BT Broadband instaltion?

pmj...

I'm not sure what you mean by an "external BT Broadband installation"?

But anyway, surely...

If it *isn't* using a USB Modem, then it doesn't actually need
any "Installation" of anything on the PC anyway!!!
:-)

It's a bit of a common fallacy (if that's the word?) that many
people seem fall for...

Almost all ISP's in the past (& many still do) hand out CDs to people,
who then think that they need to "Run" the CD & "Install" stuff
to get Online with the ISP.
In fact you don't.

OK, if the (USB) Modem needs Drivers, then the *Drivers* for it will
need to be Installed, but you really don't need *any* Software to be
Installed.

All you need is a UserName &/or Password (& in the case of an
ordinary, old style type Dialup Connection) a Phone Number.

& then just Enter those Details into the Connection Settings on
your PC (or into the ADSL Modem/Router, if you're using one)

If it's a BT Broadband thing, using their normal ADSL stuff,
then many of their (BT Voyager) Modems actually have an *Ethernet*
Socket on them, as well as the USB Socket!!!
:-)

So that's great!
You don't need to Faff around with USB Drivers or anything.

Just bung the Ethernet Cable into the Modem one end & the PC the
other end, then Access the Modem's "Home Page" - that's actually
in the *Modem* & not on the Internet - Access it using an ordinary
Web Browser, at the IP Address/URL that is in the Manual for it.
Normally, for a BT Voyager Modem, that's...

Then Enter the UserName & PassWord they have given you, then when
you Connect the Modem to the (ADSL Enabled) Phone Line, it will
"Synchonise", Authenticate & you're Online!!!
:-)

No need for any CDs or any "Installation" of anything!
:-)

Can you Post back with what make & Model of Modem it is that the
person is using?

uker...

As I said it is not mine, so I don't know all the details of the thing,
until I go over to his house again. It's just a normal BT router box with

shaz...

I never had anything like that when I installed mine. So he probly ought to
phone them, or you could ask in the BT support group.

the holes for the cables. But it's not got that far into the installation

pmj...

That's what I was hoping...
:-)
Knowing the Make & Model Number of it will certainly Help to suss
the prob out.

If it's one of the BT Voyager ones, then it's quite possible that
it's got an ordinary *Ethernet* (RJ45) Socket on it, to Connect it
to the PC, which you can use instead of the USB Socket!
:-)

& that gets around all the probs of Installing Drivers for the USB.
(Assuming that the PC does actually have a (working) Ethernet (RJ45)
NIC - Network Interface Card - in it.

& you then won't need to do any Installing of anything from the CD!
:-)

pmj...

for them to be in the box as yet. After inserting the disk the screen came

pmj...

But what I'm getting at is that if it's got an Ethernet Socket on it,
then you don't need to do any Installing of stuff from the CD.

up telling you about it. It gets by the bit where you have to put in name &

pmj...

Yep, that's cos the PC windoze Options are Set so as to allow CDs
to "AutoRun".

pmj...

Yep, but that's during part of the *Installtion* process, that you
are Running, isn't it?

What that does is to take your Username & PassWord & then it puts
it into the Modem/Router.

In fact you don't need to do that.

You can do that *Directly*, yourself, without havinbg to Faff around
with "Installing" stuff from a CD.

Just Access the *Modem/Router's* Admin Page (using a normal Web
Browser), using the IP ADdress of it (which, for a BT Voyager)
is normally...

password. Then a blue line installer starts to go over, & on the second pass
it asks for to install Scan from another source.

pmj...

I think it would definitely be a good idea to check to see if the
Modem/Router has an ordinary Ethernet (RJ45) network Connector
Socket on it?

So you could then Set it up with out any "Installation" stuff.

He said he was not going to be in, today, after W—k. So I don’t think, I
will be able to find out any more today.

pmj...

OK.
But keep us Posted with what you do find out?
*Especially* the Make & model Number of the Modem/Router thingy.
Then we can Help & advise about how to get it Set up.

uker...

He rang BT & they are sending him another disk out. They say this should

pmj...

Yep, that would be expected.

But I really do think that he should try it (if possible - in other
words, if it's got an ordinary Ethernet (RJ45) Socket on it) without
Faffing around with all that "Installation" type stuff with CDs.

pmj...

That depends what the problem actually was!!!

But Entering the (UserName & PassWord) Details *directly* into the
Modem/Router Admin Page (without using any "Installation CD" thing
will completely get around & avoid any prob.

solve the problem. He says; they seamed to know what the problem was.

pmj...

Well, they wouldn't want to sound like they didn't know, would they?
:-)

But it not being mine, this is much as I know. (I don't have make & Model of
Modem.) His System is Widows XP home Service pack 1 1.?? GHz 1/4 gb RAM

pmj...

OK, that seems fine then.

All we need to know now then is what the Make & Model of the Modem
Router thingy is (& thus whether or not it's got an ordinary Ethernet
(RJ45) Socket on it) & also whether his PC also has an Ethernet Socket
NIC - Network Interface Card) on it.

If so, then he won't actually need any CD or Drivers or Installation
of anything & there won't *be* any problem (the prob was obviously
something to do with whatever it is that was being Installed from
the CD)

memory.

'I'll let you know how he goes on.'

pmj...

Great!
:-)

shaz...

Could be a faulty installation disc, and cannot be read. Perhaps he could
get BT to send out another one. I don't use my old BT BB modem any more as I
set up a router.

As to what this "Scan" thing is that you said it mentioned,
sorry I dunno.
:-(

I did try doing a web-search for things such as...

scan bt broadband install

But I didn't find anything that seemed relevant.

Maybe it was talking about some Anti Virus (or SpyWare/Trojan?)
Scanning thing?

& how did she solve the proble any way?

Jeff Gaines...

If it's a USB modem (perhaps like the original Alcatel frog modem BT
use) it will need USB drivers, my daughter was supplied with both a USB
modem and an ADSL modem by BT. I can't remember the resolution, I
*think* BT had to send her a second CD.

I'm just getting bt.broadband.support group into the news groups.