Cotton Traders - dodgy dealing?

They acknowledged my order the following day and debited by bank account on
the 12th. Delivery was due in 7 - 10 days but allow up to 28.

Frederick Williams...

Go to a shop, do you remember shops? Allow 28 minutes.

MCC...

What are you on about?

What's the matter with you people? Have computers and the Internet
addled your brains? Just because you _can_ buy things over the Internet
that doesn't mean you _should_ buy things over the Internet. Isn't that
obvious even before you get swindled?

Flyiñg Ñuñ 2°°6 +...

No good in my case Frederick. All the local - and not so local dealers
told me that the parts I wanted were obsolete and no longer available, as
did the manufacturer Hoover.

MCC...

I take it you don't live in a small village in Cornwall where there is only
one grocery shop cum post office and the nearest clothes shops are 10 miles
away?

I shop where I think I'll get what I want. I've dealt with Cotton Traders
in the past and found them to be quite reliable. Just that they let me down
this time.

And no, I haven't been swindled, my money is being credited back to my bank
account.

Today being the 8th day since ordering I thought I would check on the
delivery status on-line, only to find that my order was still awaiting
dispatch. On telephoning the helpline I was told that the trousers were out
of stock! Deliveries were not expected until 21st July, after which the
goods had to be examined by quality control before going into stock.

Now, I don't know about you, but I think this practice of debiting an
account before the goods are dispatched is very questionable. I have told

Rabbit...

Yep I agree, but many online companies now have it written into their T&Cs

Flyiñg Ñuñ 2°°6 +...

When I got those parts for my 1982 model Hoovermatic Twintub from from
partmaster.co.uk the service was excellent. The 'obsolete' drive belt was
in stock and delivered within 36 hours, and the washtub lid had to be
ordered from the manufacturer by partmaster. The lid arrived within 10
days, and neither item was debited for from my CC account until about 3
days after I had received them.

:-(

them of my disquiet and have cancelled my order and asked for my money to
be refunded to my bank account. I await developments ;-)

datasmog...

Second paragraph, actually the third sentence, of their T&C's.

"Please note your card will be charged for the full value of your order
on authorisation. Your goods will then be despatched as soon as
possible, subject to availablilty."

And not unusual for an e-commerce trader.

Saxman...

I've never had a problem with them.

Pam the goose...

It would definitely put me off Cotton Traders.
The cheek of it!
I would have cancelled, too.

Old Grizzly...

and me !

Aries...

me thirded !

Foxy at w*rk...

That's not on Mike. You were right to cancell