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Ping pmj re uploads
Thu, 3 Aug 2006 09:08:17 +0100
uk.people.silversurfers
previous
Splodge...
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Phew, pmj, we'll have to stop these late nights:))
I read your posts with Ali. Still no luck with ftp://upload.ntlworld.com
The lights are all on but there is definitely no-one in.
Will keep trying, and I'll contact you later.
Pam the goose...
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I can't get there with the URL you've given but I get there using the one I
pmj...
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But that's only cos you then need to Login (using the Login Box
on the File Menu) with your UserName & PassWord...
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have always used:-
ftp://user@upload.ntlworld.com
pmj...
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Which is exactly the same as the one Splodge is using, except that
the URL you use includes the UserName
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user being your username, the bit that comes before @ntlworld.com in your
primary email address
pmj...
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But she doesn't get to the point where she *can* (or is asked to)
Enter her UserName!
Ali...
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So putting the UserName in the URL *may* have bypassed whatever was stopping
the log-in dialogue from appearing.
Or it may not. Worth trying though.
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:-(
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Before it will open the folder you need to give your password.
pmj...
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But you only get to the point where you need the PassWord *after* the
UserName has been Entered!!!
& she doesn't get that far!
:-(
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Splodge...
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Problem now solved, with the help of the wonderful pmj.
Suggestions as to the Firewall were correct, and he showed me how easy it is
to disable McAfee and then enable it again in seconds. Once that
was disabled I actually got to the box asking for my password and username,
which I even remembered first time - so that must be progress. From there on
we got the file/login that wasn't on screen this morning.
Thanks to everyone for their suggestions and help. I am a very happy
bunny, and am going orft to have me supper lol
Splodge
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Splodge...
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Pam, I just tried it using ftp://ilove.chocolate/upload.ntlworld.com and got
an error message back. I assume I wasn't meant to type the "@" after my user
Pam the goose...
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It would be chocolate@upload not chocolate/upload
Bram...
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Just hope uploading all that chocolate won't bung the server up.
;-)
Pam the goose...
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rofl
I thought they'd put you on days!
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Bram. .
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Splodge...
Bram...
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an error message is normal.. Just go to file/ login as and fill in your
Bram...
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Try it with this one.
ftp://upload.ntlworld.com/
pmj...
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& *what* Error Message did you get?
That won't work.
Cos you can't have a Slash "/" as part of the Host (Server) Name.
You would have got something like "Cannot find server or DNS Error"
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pmj...
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You *do* actually need the "@"!!!
That tells the URL thingy that what you are Entering is the UserName
for that Server (& not part of the Server Name)
If you want to use a URL of that form, with your UserName, then
you would use:
ftp://ilove.chocolate@upload.ntlworld.com/
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pmj...
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But it depends *what* the Error Message is!!!
With the wrong *Server* Name (as in the one Spladge says she tried
above), she will get an "Unable to Find Server" Error & not the one
which she should be getting, so as to Log in.
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pmj...
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Exactly!
But you don't get the Login Option in the File Menu, until it *has*
actually established a Connection & is waiting for Authentication.
That's her prob - she isn't getting as far as that.
So we need to find out *what* is stopping it from getting to that stage.
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Splodge...
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Tried that Bram. Just hangs like before.
It never even gets to the stage of asking me for my password, username etc,
sob, sob.
Splodge
Bram...
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have you tried....
Waitng..?
pmj...
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Yep.
It just hangs, at the point where it would normally Pop Up the
Log In Box. (Or the Failed Log In Error Message)
It doesn't get as far as that.
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Temporarally turning off any firewall..?
pmj...
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Hmmm...
Right lines, wrong action!
:-)
Bram...
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No. It's the right action. Just a few seconds will tell you That that is the
Ali...
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Having seen a computer get infected in just a few seconds connected to the
Internet, I have to disagree.
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pmj...
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Sorry - I don't agree with that.
It's *never* a good idea for anybody to Connect a Machine Running
windoze directly to the Internet, without a (properly Set up &
Configured) Firewall Running, because of the risk of Infection.
The Installation would need need to be Wiped &* Re-Installed, to be
sure that it was clean, afterwards.
I know that some Support & Helplines will suggest that people *do*
actually turn off a Firewall, (Cos yes, it can be a quick way of
proving (or disproving) whether the Firewall (or its Settings) are
causing a prob).
But these days, it just isn't safe to do that.
There are far too many "Zombie" & "Hijacked" PCs out on the Internet
already, which are continually Infecting other UnProtected PCs.
There are plenty of other ways of checking whether it's a Firewall
problem. (see below)
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pmj...
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Yes.
& "just a few seconds" will also be enough to run the risk of getting
something Dodgy on the PC.
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problem.
Saves fannying about for hours. Now you are sure that is your problem, you
pmj...
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It doesn't take "hours" to locate the prob in a safe way.
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can concentrate on that one problem instead of barking up several wrong
pmj...
trees.
;-)
pmj...
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& we weren't barking up any wrong trees!!!
:-)
Splodge had already located (what seemed to be) the prob by trying
a different FTP Client & we just wanted some people to check the NTL
FTP Server, (from an NTL Connection) to confirm that the prob was
on/with her Machine. - We already knew that it wasn't anything to do
with the UserName/PassWord Logon box stuff, cos she wasn't getting
that box coming up, cos it was "hanging", while trying to Connect to
the Server.
*You* (& even I!) may be prepared to *temporarily* Connect to the
Internet using a (Sacrificial) Machine without a proper Firewall
& then Wipe the whole Installation when it gets infected, but I really
wouldn't ever suggest or recommend that to anybody else, who I'm trying
to Help from a distance, cos they may not be in a position to (or able
to or want to) do a Complete Re-Installation.
Besides, Splodge had already thought of trying it without the
Firewall & had already worked out that was a bad idea & had
discounted it for herself.
It was simple enough to Enable the built-in windoze Firewall,
which gives perfectly good Protection against Unsolicited *Inbound*
Connection attempts & then Disable her McAfee Firewall, to prove that
was causing the prob.
Bram...
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But what all that stuff that could be going *out* that Window's FW doesn't
pmj...
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Well, yes, that's something that does need to be thought about...
You may well have added a "Smiley/Wink" - but it's a very relevant
& valid point!
:-)
So...
In Reply to that I will try & explain my reasoning behind why
I said that it's fine to use the windoze Firewall, Temporarily,
when checking or working around the probs such as Splodge had,
but it's not a good idea to Connect to the Internet without any
Firewall at all...
Any *Outbound* Connections (which, as you say, the windoze
Firewall doesn't attempt to do anything at all to Block) are under the
Control of the *User*, aren't they?
Incoming Connection Attempts aren't.
& any Processes which attempt those Outbound Connections, are
also under the Control of the User.
If (& so long as & assuming that) the Machine doesn't already have
any Malicious stuff Running on it, then it's perfectly Safe to have
a Firewall that doesn't Block Outbound Connection Attempts.
(Yes, some people like to (& there are plenty of reasons to) Block
Outbound Connections that aren't actually *Malicious*, but that they
don't want to allow, but we are talking here about Malicious stuff.)
& if there's *already* Malicious stuff Running on the Machine,
which, if there is, would mean that the User is *Allowing* it to
Run, then that's a problem which they need to be sort out.
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tell you about ..?
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Splodge...
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Waiting - yes, and for longer than we waited last night. pmj checked the
filters of the Firewall last night, made several amendments, but nothing
made any difference.
pmj...
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The McAfee Firewall User Interface doen't seem to be a very easily
comprehensible & usable one!!!
So maybe we need to check a bit more?
There might be some other Rule in it, somewhere, which is Blocking
the Connection, since it seems to be failing with boith IE & the
Command Line FTP Client.
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Do I just temporarily uninstall McAfee or is there a simpler way?
Splodge
Bram...
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Temorarilly turning it off would be better. Right click the icon and see if
there is an exit option.
pmj...
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But she isn't using a Router (with a Firewall in it), so turning
the Firewall Off (or Disabling it) - even *temporarily - isn't
a good idea.
It might be an idea to Re-Enable the built-in windoze Firewall
& *then* (temporarily) Disable/turn off the McAfee one, though.
We need to check for what Rules the McAfee Firewall is using,
in case there's a rule in it that is Blocling the FTP.
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Remember to put it back on after you have solved the problem though.
pmj...
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Yep.
But it seriously *isn't* a good idea (these days) to ever Connect
to the Internet, with a windoze machine *without* a Firewall up
& Running!
That can lead to many more problems, far worse than a (temporary)
inability to Connect to an FTP Server.
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Bram. .
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details.
Splodge...
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Did that, got same error message, clicked on file and no option to login.
pmj...
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Yep, you won't get that Option on the File Menu until it's actually
Established a Connection to the Server & is waiting for Authentication.
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Have you got a Plan H? Or should that be Plan Z lol
pmj...
Splodge
Bram...
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Yep. Read the reply I did after that one
Pam the goose...
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Ah, yes, just tried that.
Closed the error message and went up to the top of IE where it says file and
pmj...
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Yep, with the LogIn Error, it's a *Dialog Box*, that shows over the
main Window, so yes, it *can* be "Closed", but the Error Message that
Splodge would have got, when she used the ilove.chocolate/upload...
would have been a normal Internet Explorer Error *Page*, in the
Browser Window.
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found "log in" there. Clicked that and it got me to exactly the same place
pmj...
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Yep, that Login Option is only there in IE, when an *FTP* Connection
has been Established to the Server.
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as my URL gets you to!!
Roundabouts etc:)
pmj...
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Yep!!!
Including the UserName in the URL just tells the Server (or Browser)
what the UserName is to Log In with...
You *can* even include the PassWord in the URL as well as the UserName,
if you want & then you don't even get (or need) the Log In Box!!!
It Connects, Logs in & goes straight there.
Try this form of the URL...
ftp://User.Name:PassWord@upload.ntlworld.com/
(obviously substituting your UserName & Password in it, but making
sure to include the Colon (:) & At (@) Symbols).
& Post back if that works OK for you.
(Some Versions of IE no longer use that sort of URL for HTTP,
but it still works OK for FTP URLs)
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Aries...
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I assume you have looked at these links Jan?
pmj...
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She's using the Correct Server Name as shown on there, but she isn't
getting as far as the LogIn Prompt.
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Splodge...
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Yes, I did Val, and I started downloading the Terrapin thingy, only to see
it
wasn't supported by NTL, and it was only a 30 day free trial period. I
pmj...
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There's no need to Download, Install & use yet another FTP Client!
You've already got Internet Explorer to use.
& you've also tried the Command Line FTP thingy. (to make sure it
wasn't just an IE prob)
Neither of them can even get as far as Logging in (Authenticating),
so the prob is something else.
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pmj...
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(& UpLoaded* them!
:-)
Bram...
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ftp://upload.ntlworld.com/
pmj...
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But that's the (correct) URL that she first of all used!!!
& it's not working!!
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File/ login as ..is there for me when I click this link.. Should be for
pmj...
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Yep, but it isn't!
Which is why she (we) need to establish what's stopping it from
Connecting properly (now that we know the NTL FTP Server *is*
actually working & accessible (at least for Ali, Pam, you & JRT)
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you.
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Ali...
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That just means that ntl's helpline won't help you with it, should you have
problems. It will connect to ntl's server just as well as any other FTP
utility.
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downloaded photos before when I did it with Boo, and it was so easy then I
didn't think it was worth paying. Of course, it anyone else thinks I should,
pmj...
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Exactly!!!
& once this (temporary) prob is sussed out, you will (again) see how
easy it is!!!
:-)
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then I'll have to do so.
pmj...
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I really can't see the point of paying for an FTP Client, when you
already have 2 that come with windoze (& possibly a 3rd one, Frontpage,
with M$ Office) & there are other 3rd Party FTP Clients that are Free,
if you really want to use a different one.
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Do you use Terrapin Val?
Aries...
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Oh no - I can upload for free to my PlusNet web space thank goodness :) Me
thinks NTL must be having a problem at the moment - have you emailed or
rung their support line ?
Splodge...
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Blimey, wotta horrible thought. I'm thinking of giving NTL the heave-ho as
their helpline is dreadful.
Ali...
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I can honestly say I've never had a problem with it. :^)
MCC...
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Don't Buys
NTL was one of the worst broadband providers in our previous survey and was
also rated well below average on every point this time. We recommend you
pmj...
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LOL!!!
Strong stuff!
To say about a firm that has a surprisingly large proportion of
the overall Broadband Market in the UK!!!
Mind you, I've also seen various Reports from various "Surveys"
some of which state that Telewest - the Broadband connectivity
ISP that I use (now Merged with/taken over by) NTL are rated as
"very good - among the best ISPs overall & the best for Service
& Support" & some which say words the equivalent of "Useless" etc.
But anyway, this whole problem of accessing the FTP Server has
nothing whatsoever to do with what the ISP is like as a Broadband
Connectivity Service Provider.
& also, it was outside the ISP's HelpLine's remit, cos the prob
was purely on the Local (Splodge's) PC.
We just did the standard Diagnostics stuff, which any Help
or Support person would have (or should have) done & we soon
established that the prob was not with the Server (or the ISP)
& was something on the PC.
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Ali...
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Well, I've rarely had problems with the actual Internet Service, and since
I've never had to call their helpline, I've never had problems with that
either.
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avoid it.
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I'm due to be in touch with pmj later to report back, so will see what he
says.
Aries...
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I look forward to hearing more :)
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Splodge
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pmj...
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I don't think she does.
I think she (mainly) uses Internet Explorer as her FTP Client?
Or possibly FrontPage?
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Splodge
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http://www.tpin.com/eu/tpinftp/tpinftpsetoverintro.html
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Tried that with and without the "@" but it just ain't working Pam.
Pam the goose...
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Can't offer any other help except try following Bram's URL then closing the
error message that tells you the server has re-set then going in that IE
window to File/login as and try putting your username and password in there.
It did it for me.
If that doesn't are you sure you have the right password? Come to think of
it, have you the right username?
pmj...
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Good point...
But that bit is yet to come! :-)
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Splodge...
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Thanks for your suggestions Pam. Wish I could get that far. I can't even get
pmj...
to the stage where it asks me my password and username.
pmj...
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Which indicates some other problem, elsewhere!
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I need a cuppa coffee lol
Pam the goose...
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Well I didn't realise that Bram meant go to file/loginas at the top of that
IE window where it tells you you can't go any further and puts the error
message up. Just close the error message, not IE, and go to file/loginas at
the top of that IE window.
If it does it for me then it'll do it for you :)))
Notice at the top of this post it logs you with a username of sport.last - I
take it that's not the real one?
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pmj...
Splodge
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Splodge
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name?
Splodge
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