ping pmj

Following my recent probs with BB, I have now got the router synching at
around 4300 kbps and SpeedTouch modem connecting at 4.3 Mb still giving

pmj...

Great!
That's more like what they *should* be Connecting at, with your Line.

BTW - What are the Signal/Noise Ratio & Line Attenuation Figures
showing as now? - That's with the Router (or Modem) Connected
*directly* to the Phone Master Socket & then also (for comparison)
with it Connected via your normal (Telephone) Extension lead.

lower than expected (by me anyway) measured download speeds around 1900

pmj...

Oh dear1
Yes, that *is* low - especially when we know that your Line *can*
handle much better Speeds than that!

kbps. I suppose I could live with that but it does still seem on the low

datasmog...

I'm confused. You have a router *and* a modem? Or are you trying one and
then the other to determine where the problem may be?

Flyiñg Ñuñ 2°°6 +...

I normally use the Safecom router since I have two computers netw*rked
through it. The modem is the Alcatel SpeedTouch USB one that Tiscali
supplied me with way back when I first went onto their 256 kbps broadband
package. I just have that in case of emergency if the router packs up,
although it is still plugged into a USB socket on the computer - but not to
the BB filter. I used the modem when this problem first occurred some
weeks ago when the router was synching at 288 kbps up and down. The modem
would also only connect at 288 k as well, leading me to believe that the
problem was not with my system. BT finally put this right by manual w*rk
at my local exchange last Wednesday evening around 18-30

side bearing in mind that I was getting slightly over 2800 kbps about 3

pmj...

Yep.

weeks ago. Unfortunately just after 16-00 today both modem and router
reverted to giving really low download speeds around 240 kbps, despite
modem showing connected at 4.2 Mb and router synching at 4448 kbps. Is

pmj...

Doh!
:-(

there anything in my pooter settings between router - pooter and between
modem - pooter that could be slowing it down so much? I can't see anything

pmj...

Yes, there's loads of things (on your Computer Settings) that
*could* be causing it!... [*1]

But I would very much doubt that any of them are actually the prob,
especially as you have already been through most of the things like
that, so as to pin the prob down, in the first place.

I think that you have already adequately Diagnosed & Tested it all
& Traced the prob & proved that the problem is *something* (but we
don't know what) to do with the actual Phone Line.

on Plusnet status that would explain it, and when I do the speedtester
check through the BT server I'm still getting 240 kbps, even though the
router ADSL status page is then showing synching around 4600 kbps.

datasmog...

Don't touch anything on your computer. If you haven't made any
significant changes to it since you last had full speed connections I
doubt that is where the problem lies.

I am now having similar problems to you, although my indicated
downstream speed isn't quite as low as yours. I'm also with PlusNet.
I've raised a ticket, done all the tests and significantly, the BT
speedtests have not been recorded by BT. That's according to PlusNet. I
have screengrabs of the results which I have offered to PlusNet. I'm
waiting for a response.
Initial tests via the PlusNet portal suggested the fault was in their
system, but the missing BT results suggest otherwise.

Flyiñg Ñuñ 2°°6 +...

Initially BT weren't sure whether the fault was in the exchange or within my
property. They twice arranged a home visit, but no one turned up. Then a
call out engineer called me from the local exchange to say he had found the
fault and cured it. Then back to square one yesterday afternoon. Four
speedtester measurements since then are 224, 233, 237 and 237 kbps
respectively. The first three of those have already been passed on and
have hopefully been logged by BT.

I have a close neighbour using PlusNet who is also suffering slow
speeds, yet my son also on PlusNet but within spitting distance of the
same exchange is getting near warp factor 8.

Flyiñg Ñuñ 2°°6 +...

Apparently my line to the exchange is about 2.5 km, but that didn't stop me
getting a speed of around 4000 kbps on the first day after MaxDSL was
connected. It then settled down to around 2800 kbps for a few days, and
then, just as happened yesterday it plummetted to around 240 kbps.

datasmog...

We're about the same distance from our respective exchanges then. My
speed settled down to around 2500 - 2700 which is better than I expected
so I was quite happy. But like you it has recently dropped to no better
than I had before the MaxDSL upgrade.

Flyiñg Ñuñ 2°°6 +...

Yes I had 3 days of steady 1900 kbps (about what I was getting under the 2
Mb pre-MaxDSL package, but then around 16-00 yesterday that plummetted to
less than 240 kbps

I will be talking with my neighbour again this evening to compare notes.
I'm pretty convinced this is a BT line problem.

Flyiñg Ñuñ 2°°6 +...

The BT engineer who put my fault right last wednesday 'phoned from the
exchange, so I have their number. I tried them this afternoon and chatted
to an engineer for some time. He was the only one there so couldn't spend
much time with me, and said he'd have to wait for my ISP to contact them
again, but agreed that my fault seems very unusual. So I'll just keep
amending my open ticket with updated speedtester download speeds. The
latest one this afternoon was fair racing at 231 kbps. Which is a far cry
from the synch rate of the router - 4160 kbps. Do you know what your router
synch rate is, or what speed your modem connects at (if you don't use a
router) ?

pmj...

OK, make sure to do some Speed Test (spread over various different
times of Day) & do them both on the PlusNet Speed Test Page & also
on the BT Speed test Site - so that they *both* (PlusNet & BT) have
the Results logged, against your UserName/Phone Line.

& get onto the ISP (PlusNet) & make sure they follow the Fault up
with BT.

[*1]
One of the things you could do, is to "Reset the TCP/IP Settings"
on the PC - as detailed on the M$KB (micro$oft Knowledge Base)...

On there, it explains (& gives examples of) how to use the "netsh"
Command Utility, to Reset the TCP/IP Stack, at a Command Prompt...

start>run cmd [OK]

netsh int ip reset c:\resetlog.txt

That does the Reset & puts the results into a Log File called:
resetlog.txt, in the Root of the C:\ Drive. (If you don't include
a Drive Letter or Path in the Command, but just a FileName,then it
just puts the File in whatever is the Current Directory, when you
Run the Command.

They also supply a "Point & Click" Utility thing, that you can
Download, which will Enter the relevant Command for you.

I gather (from your SMS Text Message that you Sent & our session
in the BikeSheds) that you *have* done that TCP/IP ReSet thingy &
(as expected) it's not made any difference.

Make sure to tell PlusNet that you have done that, so as to re-iterate
that the prob really does seem to be with the Line & not your System
or Settings.